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FAQS
Frequently asked questions
Answers to the questions buyers and partners ask us most. Cannot find yours? Ask the trading desk.
Products & supply
EN590 diesel (10 ppm), Jet A1 and crude oil are our core products. Gasoline (PMS), gasoil (AGO) and lubricants are available on request. All supply is subject to allocation and contract.
Minimum quantities depend on the product and delivery basis. Tell us your requirement and we will confirm what can be offered. [Add your standard minimums here.]
Yes. Our indicative spec sheet can be downloaded from the website. The binding specification for each cargo is written into the contract and confirmed by an independent inspector at loading.
Yes. We supply spot cargoes, monthly contracts and long-term agreements with scheduled liftings.
Buying process
Company registration documents, details of an authorised signatory, and your product, volume and delivery requirements. Proof of funds may be requested before allocation is confirmed.
It depends on how quickly complete documents are received. Once we have everything we need, verification is usually completed within a few business days.
No. We never ask for upfront fees before a sale and purchase agreement is signed. Be cautious of any offer that does.
Payment terms are agreed in each contract. Common instruments include documentary letters of credit and other bank-backed arrangements. [Confirm the instruments you accept.]
Shipping & freight
Both. Under FOB you take the cargo at the load port and arrange your own vessel. Under CIF we arrange the vessel, freight and insurance and deliver to your discharge port.
Yes. Marine logistics is a core part of what we do: vessel sourcing, chartering, voyage coordination and documentation through to discharge.
An internationally recognised, independent inspection company samples and tests every cargo at the load port and issues certificates of quality and quantity.
Yes. For CIF cargoes your named operator shares voyage updates and estimated arrival times until discharge.
Company
Contact the trading desk through the enquiry form or by email, and a business development officer will respond.
Our head office is at [head office address]. We serve buyers internationally.
GUIDES FOR BUYERS
Read before you enquire
Company Verification & Compliance
What we ask buyers for, and why verification comes before any offer.
FOB vs CIF in Oil Trading, Explained
Who pays for freight and insurance, and where risk passes, under each term.
How an EN590 Cargo Is Exported
The path of a diesel cargo from refinery tank to your discharge port.
Still have a question?
Our trading desk is happy to help.